I am not a nervous flier. I have flown regularly all my life and quite enjoy it. I fall asleep almost immediately when the jet engines get going, and have been known to sleep with my mouth hanging open for hours. I know that flying in an airplane is astronomically safer than riding in a car. I also know that the odds of an airplane crash are extremely low. When I’m flying to Phoenix, Arizona from Medford, Oregon and I hand you my boarding pass, there are many things I am happy to hear you say to me after you check me in. These include, but are not limited to, “thank you for flying with Alaska Airlines; have a wonderful flight; and, Nancy, we’ve upgraded you to first class.” What I don’t want to hear, anywhere in the vicinity of an airport, particularly FROM AN AIRLINE EMPLOYEE WHEN I AM BOARDING MY FLIGHT, is “good luck.”
Really? Good luck? If this isn’t one of the first things covered in what not to say to customers when learning how to be an airline employee, it certainly should be. I might be more inclined to accept this if I was say, flying to Monte Carlo, but even then, I’d really like to hear it when I’m exiting the plane, not when I’m getting on.
Help me out here Alaska Airlines. Please remind your employees that good luck should be reserved for Caesars Palace employees at the roulette wheel. Let’s keep luck out of the airport entirely.