Bob and I travel a fair amount, and while we’ve endured many delayed flights over the years, we’ve never missed a connection. Until this Spring that is, when our flight out of Las Vegas into San Francisco was 55 minutes late. You’d think that wouldn’t be that long to mess everything up, but alas, it was. We had a 50 minute connection in San Francisco from our original flight arrival time until our flight to Medford was scheduled to depart. And, you guessed it, the Medford flight was right on time, and we missed our connection by about 10 minutes.
We were those people that ran over to our gate in the hopes we could still make it, only to find the ramp doors had been locked, and the plane had just pulled out of the gate. This was the last Medford flight for the evening, and, to compound things even further, the reason given for our delayed flight out of Las Vegas was weather. It wasn’t raining, it wasn’t snowing, and it didn’t even seem windy. But our flight was delayed because of weather. This meant we had to stay the night in San Francisco, and United would not compensate us because it was “out of their control.” They rebooked us for the 8am departure the next morning, and washed their hands of us, metaphorically speaking.
I tried to get some help at the customer service desk. Our plane had actually landed at SFO in time but then sat just off the gate in San Francisco for 10 or 15 minutes, waiting for another plane to head out. If we had been able to slide immediately in to our gate, we certainly would have made our connection. This too, according to United, was weather related. Planes leaving SF were backed up. Every plane except the one that was headed to Medford of course.
Bob in the meantime was logging in to www.hotels.com and www.hotwire.com, trying to find a nearby hotel at a reasonable price for a few hours so we could get some sleep. For future reference, when it’s 11pm and you need a hotel by the airport that evening, trust me when I say there are not many deals to be had. I think the hotels know they’ve got a hot buyer, and they’re apparently not going to offer any “we’ve got 50 rooms available and we’ll sell them at any cost” deals.
Our nearby room cost about $180 on hotwire, for five hours of sleep. This was a bargain based on the two hotels I called directly, who wanted to charge us $220. We considered “sleeping” in the airport, but we’ve done that before, and frankly, I’m getting a little too old for that nonsense. Sometimes you’ve just got to suck it up and pay the last minute hotel fee. We’ll never know what the “weather” was that delayed our flight, but it was totally out of our control. Apparently, it was totally out of United’s control too.