Pick Up The Phone I’m Always Home

by Nancy Bestor

Last month I traveled to Los Angeles on Allegiant Air out of Medford, Oregon. My round trip flight was $130, a bargain in my opinion. I did not choose a seat ahead of time (up to $80), I did not sign up for preboarding ($4 – $12), I did not request a boarding pass ($5), I did not bring a carry-on suitcase ($10-$75) to go in the overhead compartment, and I did not buy any food or water (water costs $2) on the flight. So although Allegiant can add on fees, one does not have to pay them. And when one opts out, the bargain fare really does remain a bargain. I am perfectly willing to bring my own snacks and fill up a water bottle after going through security in the airport. I am also fine with sitting in any seat on the plane, as long as my flight is a short one. I had no complaints about my flight, but I did have one complaint about Allegiant.

I forgot to enter my Global Entry “known traveler id number” when I booked my flight. Once I realized this, I figured I could easily add it to my Allegiant ticket. Well I figured wrong. After some internet research, I determined that the best way to add my id number would be to call Allegiant. Apparently, cheap tickets translate to few customer service representatives, because I waited on the phone for 55 minutes before giving up. Allegiant’s website said you can call their phone number (it didn’t say that someone would answer—ha) or add your id number with an agent at the airport. I figured I could add it in Medford, and although it might not work for my flight down to LA, it would certainly work for the flight back. Once again, I figured wrong. The Allegiant agents at the ticket counter, although very nice, had absolutely NO IDEA what I was talking about. One of them had never even heard of a known traveler id number. I found myself having to explain what the id number is, then having to educate them on what it says on Allegiant’s website about adding it to my ticket. Needless to say, they were not able to help me and I didn’t get TSA precheck in either direction.

It wasn’t the worst thing in the world though. And again, my direct flight was only $130 round trip. I learned my lesson too. From here on out, I will ALWAYS put my known traveler id number in my booking when I make it, and I will not expect a customer service person to answer a phone. Because how ridiculous is that?

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s